If you have a complex condition like fatty liver disease, you don’t just need a doctor. You need a specific type of practitioner that fits a tertiary care model—a niche within a niche.
We recently helped the Centers for Medicare and Medicaid Services (CMS) solve this exact problem.
The user knows their symptoms (the problem), but the system is organized by provider types (the solution). Without a taxonomy to bridge that gap, the user stays lost.
Taxonomy is the mapping scheme that translates human need into system logic. It’s the difference between a frustrating no results found and getting the life-saving information you actually need.
– Joseph Busch
#HealthIT #Metadata #UserExperience #Taxonomy #CMS