There is a massive management failure happening right now: the belief that an E5 Microsoft license and a 25% staff cut equals “productivity.”
Real transformation doesn’t come from the tool; it comes from modeling the processes the tool is meant to augment. Financial services get this because they are regulated—they must document the “how” to survive. Most other industries are simply throwing AI at fragmented, undocumented workflows and wondering why the ROI isn’t appearing.
You cannot automate a process you haven’t bothered to define. You can’t index a library that has no shelf logic. AI is a game-changer, but only if you’ve already done the “detailed” work of understanding your own business logic.
Is your AI strategy a legitimate attempt at transformation, or just a high-tech mask for a lack of operational discipline?